Health Concerns
Please advise us when making your booking if you are pregnant or breastfeeding, if you suffer from any medical conditions, injuries and allergies or if you have any special requests as some treatments may not be safe or suitable to be carried out.
Reservations & Cancellations
Peace of Mind Massage has a three (3) strike rule for NO SHOWS (within 3 month time-frame), whereby three (3) consecutive cancellations will require a 50% payment of last missed appointment prior to booking new session.
POMM continues to offer 2 hour sessions with bookings only by phone – the RMTs who are providing this service is Genna when available!!
We require a minimum of 24 hours notice, if you are unable to make your scheduled appointment. In consultation with your Practitioner, and if sufficient notice is not provided, we reserve the right to apply a $35.00 cancellation/no-show fee to your account, to be paid on your next appointment. Please appreciate that Practitioners are only compensated for completed treatments. Thank you.
We kindly ask that you turn your mobile phone to silent mode when you arrive to allow you and our other guests to relax.
Etiquette
We recommend that you arrive a few minutes before your spa appointment so you have time to check in, fill out our consultation card and unwind.
Children
Children under the age of 16 may have treatments as long as they are accompanied by adult who has signed a consent form. If the child is between 16 and 18 years of age, they can have treatments without an adult, but the adult must sign a consent form. All junior treatments must to be approved by the Manager.
If you are uncomfortable with anything during your treatment (e.g. the pressure, the music or the temperature) please feel free to let your therapist know as they will be more than happy to make any necessary adjustments.
Insurance
Due to privacy legislation, it is the sole responsibility of each client to contact their insurance/health benefit provider(s), and become familiar with the types and amount of coverage available to them, prior to booking appointments. If your provider changes at anytime, please notify reception at your next appointment. Thank you.